Terms of Service

Pleso Therapy sp. z o.o. · Last updated October 2026

1. Who provides Gary

Gary is provided by Pleso Therapy sp. z o.o., KRS 0000980227, REGON 522652856, NIP 5783155594, ul. 12 Lutego 25/7, 82-300 Elbląg, Poland. Questions: hello@pleso.me. Subscriptions and refunds: hq@pleso.me.

2. What Gary is

Gary is a general-wellbeing companion for adults aged 18 or over. Gary is an AI system: its replies are generated by artificial intelligence, not by a person. It is not therapy, a medical device, professional advice or an emergency service. AI responses can be wrong.

If there is immediate danger, contact your local emergency service (112 in the EU and Ukraine, 999 in the UK); do not wait for a response from Gary. Support lines for your country are listed at companion.pleso.me/support.

Gary is available to people who live in a European Union member state, the United Kingdom or Ukraine.

3. Using Gary

Keep your account and device secure. Use Gary lawfully and do not harm others, misrepresent your age, disrupt the service or access another person's data.

We may suspend or restrict your access if you seriously or repeatedly breach these Terms, misrepresent your age, attempt to disrupt or attack the service or access another person's data, or where the law requires it. We will tell you the reason, unless the law prevents us, and you can contest the decision at hq@pleso.me. This does not remove your applicable rights to your retained data.

4. Your content and our rights

Your own content remains yours. Pleso and its licensors retain their rights in the app. You may use it for personal, non-commercial purposes. We do not use your content to train AI models.

5. Your privacy choices

Processing your content is governed by the privacy notice and the separate choices shown to you. Accepting these terms does not consent to AI, speech, mood history, reminders, analytics, marketing emails or separate health-data storage.

To use Gary, you also need to give your separate explicit consent to an automatic safety check. Gary checks your messages for phrases that may indicate risk so it can show you support resources. The check is automatic, nobody at Pleso monitors your messages, and Gary does not contact anyone on your behalf. The privacy notice explains how it works.

Gary stores reflection content on its servers only while your separate health-data storage consent is current. Content from the earlier version of Gary that exists only in your browser is not uploaded automatically, and clearing browser storage can remove it.

6. Price, subscription and cancellation

Using Gary requires a monthly or yearly subscription. The current web offers are 39 PLN per month or 199 PLN per year, including applicable taxes; if Gary displays a different approved offer, checkout will show the exact total price and applicable taxes before payment, and that displayed price applies.

The selected plan is billed in advance for the full month or year, has no free trial and renews automatically for the same billing period until you cancel. Pleso Therapy sp. z o.o. is the seller. You can cancel at any time in Profile & settings > Subscription. Cancellation stops the next renewal; your paid access continues until the end of the current paid period.

Price changes. If we change the price of your plan, we will tell you at least 30 days before your next renewal. The new price applies only from the next billing period, and you can cancel before it starts.

Right of withdrawal. For a web subscription you may withdraw from the contract within 14 days after concluding it, without giving a reason, and request a full refund by contacting hq@pleso.me. Cancelling a subscription stops renewal but is not itself a withdrawal or refund request. Other mandatory consumer rights remain unaffected.

7. Withdrawing consent and deleting your account

You may stop using Gary and delete your account in privacy settings at any time. Deleting your account removes it and its content from Gary's active systems; residual backups expire as described in the privacy notice. Deleting your account automatically cancels renewal of your subscription. Your paid access ends when the account is deleted, and the remaining paid period is not refunded, except where you are entitled to withdraw or to a refund by law.

Withdrawing an optional consent stops that processing; the privacy notice explains what is kept and why. Withdrawing a consent does not cancel your subscription.

Withdrawing the separate health-data storage consent is a specific deletion choice: deletion of your health content begins and access to that content ends immediately. Export a copy before withdrawing if you want one. Your account remains. Residual backups expire under the privacy notice: seven-day point-in-time recovery and 14 retained daily backups; normally no backup copy remains after 15 days.

8. Changes to these Terms

We may change these Terms, for example to reflect new features, prices or legal requirements. We will notify you in Gary at least 30 days before a change takes effect, unless the change is required by law sooner. If you do not agree, you can cancel your subscription and delete your account before the change applies. Material changes requiring a new decision will be presented to you for review; silence does not grant optional consent.

9. Governing law and complaints

Polish law governs these terms without depriving consumers of mandatory protections applicable where they live. Nothing excludes liability or consumer rights that cannot lawfully be excluded. Send complaints to hq@pleso.me; we reply within 14 days. You may also use out-of-court dispute resolution available where you live or bring a claim before the competent court.