Gary help centre: answers to common questions.

Gary is an AI journaling app and reflection companion from Pleso Therapy. You write or speak about a moment, Gary reflects it back with one gentle question at a time, and you can keep what matters as memories, topics and PDF notes for therapy.

Gary is for adults aged 18 or over living in the European Union, the United Kingdom or Ukraine who want a private space to reflect, whether or not they are in therapy.

No. Gary works for an ordinary Tuesday as much as for the day before a session. If you are in therapy, you can also use the before and after therapy reflections and PDF notes.

Take the two-minute check-in, or choose a plan on the Pricing page. After payment you verify your email, choose your privacy settings and write your first reflection.

Gary is a web app. It works in the browser on your computer, tablet or phone, with nothing to download.

English, Polish, Ukrainian and Romanian.

Gary is available to adults living in the 27 European Union countries, the United Kingdom and Ukraine. If you live somewhere else, you’ll see a message that Gary isn’t available there yet.

An AI journaling app is a private journal that responds. You write or speak about a moment, and the AI reflects it back and asks a question to help you explore it. Gary keeps its replies close to your own words.

Gary restates what you said and asks one gentle question at a time. It doesn’t diagnose, give medical advice, judge you or tell you what you feel.

Three: an everyday reflection about a moment, feeling or question from your day; a before therapy reflection about what you’d like to bring to your session; and an after therapy reflection about what stayed with you.

Yes. Speech to text is an optional setting. Your voice is turned into text that you review before sending, and the audio isn’t kept.

A memory is a sentence worth returning to, in your exact words. Gary may suggest one after a reply, and you choose to save, edit, dismiss or delete it. Only memories you keep are used in future reflections.

Gary groups your reflections into topics such as family, relationships, friends, work, study, daily life and personal goals. You can rename or remove a topic, and a removed topic isn’t created again.

PDF notes let you choose reflections and memories, review a draft in your own words with dates, edit it, and download a PDF. Nothing is ever sent for you; you decide whether to share it.

Yes. You can link a before therapy reflection and an after therapy reflection for the same session. Gary never links them on its own.

An optional intention in your own words, like “make a little more room for myself”. You can check in on it whenever you like. Gary may suggest new wording, and you decide whether to use it.

An optional, separate log where you choose a mood from very low to very good and add a note if you want. Mood entries are never sent to AI and are never scored.

Only if you turn on the weekly reminder. It is a single, neutral message with nothing you wrote in it, and you can switch it off at any time.

No. Gary has no streaks, scores, countdowns or guilt. Reflect when it helps you.

No. Gary is a space for personal reflection with AI. It isn’t therapy, medical advice or an emergency service, and it always tells you clearly that it is AI.

No. Gary is for the time between sessions, or for reflection on its own. If you have a therapist, they remain your therapist.

Never. Gary doesn’t contact anyone. If you want to share notes, you download a PDF and decide what to do with it.

Write a before therapy reflection about what you want to bring, capture what stayed with you afterwards, and create PDF notes from the reflections you choose. See what to talk about in therapy.

Gary is made by Pleso Therapy, an online therapy platform that has provided 400,000+ sessions with 500+ verified psychotherapists. Gary is a separate product with its own subscription; it doesn’t book or provide therapy sessions.

Gary doesn’t match you with therapists. If you are looking for one, Pleso Therapy offers online therapy at pleso.me.

Your reflections are encrypted when stored, and Pleso’s staff tools have no access to them. If you turn on AI replies, what you send goes to our AI provider in the EU to write a reply. Gary isn’t end-to-end encrypted.

Each use is a separate choice: storing your reflections, AI replies, speech to text, mood entries, reminders, analytics and marketing email. You can change or withdraw any of them later in Profile & settings.

Gary only keeps reflections on its servers while your storage choice is on. Without it, what you write isn’t kept after you leave.

Gary can’t reply to your reflections without it. You can still write, keep notes, export and delete your content.

No. What you write, your check-in answers and your moods are never included in analytics, advertising, notifications, emails or web addresses.

The questions you answer before signing up stay in your browser. They aren’t sent to AI or used for analytics.

Yes. You can download an export of your account data from Profile & settings at any time, with or without a subscription.

Go to Profile & settings, then Privacy, and choose to delete your account. You’ll type DELETE to confirm and may need to sign in again. Your account and its content are removed from Gary’s active systems.

Yes. Gary is provided by Pleso Therapy sp. z o.o. in Poland and follows EU data protection law. Read the Privacy Policy for the details.

Pleso Therapy sp. z o.o. is the controller. You can contact our Data Protection Officer at iod@pleso.me.

Only essential storage is on by default. Visitor analytics and advertising measurement stay off until you choose them. See Cookies & tools.

Gary costs 39 PLN a month or 199 PLN a year, which is about 16.58 PLN a month. Both plans include everything.

No. Instead, web subscriptions come with a 14-day full refund, so you can try Gary properly and change your mind.

Email hq@pleso.me (refunds) from the address you use for Gary within 14 days of subscribing on the web. You don’t need to give a reason. For anything else, write to hello@pleso.me.

Cancel any time from Profile & settings. Your subscription stops renewing and your access continues until the end of the period you paid for.

They stay yours. You can still read, correct, organise, export and delete them without a subscription.

Yes. Prices include applicable taxes, and the exact total is shown before you pay.

Yes. Add it at checkout. The new price appears once the code has been checked.

By card through our secure payment provider. Apple Pay or Google Pay appear when your browser and device support them.

Pleso Therapy sp. z o.o., Poland.

Open Profile & settings, then Subscription, and choose Refresh access. If that doesn’t help, email hello@pleso.me and we’ll sort it out.

By default, Gary emails you a secure sign-in link, so you don’t need a password. You can also set a password or continue with Google. Sign in.

Check your spam or promotions folder, then ask for another link. For privacy, Gary never says whether an email address already has an account.

Yes. Sign in from any browser on your computer, tablet or phone.

In Profile & settings, under Preferences. Your language and your country of residence are separate settings.

No. If you or someone else is in immediate danger, call your local emergency number. In the EU, 112 works everywhere. Find urgent support.

Gary shows support options straight away. No subscription, setting or check-in ever stands in the way of that.

No. Gary doesn’t monitor you or contact anyone. It shows you where to find help, and the choice to reach out is yours.

On the urgent support page, choose the country you’re in to see verified services.